RESPONSIBILITIES What you will be doing Answering inbound phone calls regarding a customer’s account Making outbound calls to follow up on customers when necessary Maintaining composure in escalated situations Building customer relationships, earning their loyalty and trust. Operating accurately & efficiently in a fast paced environment Handling multiple responsibilities at one time Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service Smiling as you speak with our customers, our customers can hear the smile QUALIFICATIONS What skills you will need: Maintain regular and reliable attendance, including the daily schedule as assigned 1-2 years of call center or customer service experience preferred Flexible with the working schedule; may be expected to work weekends, holidays and events Computer proficiency with applications Confidence in your self -motivation techniques Eighteen (18) years of age or older on or before hire date Minimum education of High School (CXC) Professional appearance and conduct